Cancellation & Refund Policy

1. Cancellation Policy

1.1 Service Cancellation

You may request cancellation of your service or subscription within 48 hours of purchase, provided setup or activation has not been completed.

1.2 Non-Cancellable Cases

• Setup or onboarding already started
• Custom development work initiated
• Subscription already activated
• Partial work delivered

2. Refund Policy

Refunds may be issued under the following conditions:

• Duplicate payment for the same service
• Service not delivered as described
• Technical issues preventing service usage (verified by our team)
• Cancellation requested within 48 hours (and service not activated)

Refunds are NOT provided for:

• Change of mind
• Unused days in an active subscription
• Custom features or integrations
• Services already delivered or partially delivered

3. How to Request a Refund

Please contact our support team with:

• Your registered email
• Payment reference ID
• Reason for the refund request

Email for refund requests: dinedealtech@gmail.com

4. Refund Processing Time

Approved refunds are processed within 7–10 business days. Processing time may vary depending on your payment provider.

5. Disputes & Chargebacks

Please contact us before initiating any chargeback. We will resolve issues promptly and transparently.

6. Policy Updates

This policy may be updated periodically. Continued use of our services implies acceptance of updated terms.